FREQUENTLY ASKED QUESTIONS

How can I make a reservation?
Please reserve your treatment(s) in advance by WhatsApp 97275002.

May I walk in without a reservation?
No, please confirm your reservation before dropping by to avoid disappointments.

Should I shave before a treatment?
Shaving is recommended for men prior to a facial. Shaving is not recommended prior to any body treatments or hair removal services.

What should I wear during my treatment?
All normal outfits. For your comfort, bathrobe, disposable underwear and shorts are provided. Our therapists are trained to appropriately drape you for privacy.

What about my jewelry and valuables?
We advise you to remove all jewelry prior to your arrival at the spa salon. Lockers are also available within the treatment room for you to place your personal valuables.

Who can guide me in choosing my treatments?
Our spa salon staffs will help you plan the perfect spa experience, including the best order in which to enjoy your treatments.

Is there a minimum age for treatments?
In order to maintain a relaxing environment for all guests. Guests below the age of 13 years old are allowed to access our spa facilities only when accompanied by an adult.

What is the cancellation policy?
For cancellations or changes in appointments, a minimum 24 hour advanced notice is required in order to avoid being charged in full for any scheduled appointment, programme or service not attended.

What if I am late for my appointment?
Arriving late will shorten your treatment. Please remember that your treatment must end on time to prevent further delays, regardless of how late you start.

What about payment for spa services?
The spa treatments and services rates are quoted in Singapore dollars and all GST charges absorbed by our spa salon.

May I bring my cellphone?
Yes, Our spa salon promotes an environment of tranquility and relaxation. We understand the importance needs of the cellphone, but please respect other guests’ rights to privacy and peace. Please use cellphone at minimum volume.

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